storm

What is storm?

Storm from Content Guru is a game-changer in the world of customer experience automation. With its next-generation brain AI technology, storm is designed to supercharge your CX efforts and bring your customer engagement to new heights. Whether you are a small business or a large enterprise, storm offers modular solutions that can be tailored to your specific contact center needs. By bringing all communication channels onto a single pane of glass, storm ensures that your customers can reach you wherever they are. With intelligent scheduling capabilities, storm makes sure that you are always available to provide top-notch service, no matter the demand.

One of the key strengths of storm is its scalability and reliability. With a 99.999% uptime guarantee, storm ensures that your customer interactions are never disrupted. As a cloud communications solution, storm offers endless integrations with existing systems, making it easy to enhance your current setup without the need for a complete overhaul. And with data-driven insights, storm empowers you to make informed decisions that drive great CX. Whether you are in central government, healthcare, retail, or any other industry, storm has a solution for you.

The recent accolades received by storm, such as being positioned as a Challenger in the 2023 Gartner Magic Quadrant for CCaaS, speak volumes about the quality and innovation it brings to the table. With features like enhanced accessibility and support for emergency services, storm is not just a contact center platform — it's a complete CX solution that is setting new standards in the industry. If you are looking to take your CX to the next level, storm is the partner you need. Book a consultation today and see how storm can revolutionize your customer engagement strategy.

storm Features

Feature 1: Intelligent Automation & AI

Intelligent Automation & AI is a key feature of storm that revolutionizes the customer experience by leveraging artificial intelligence to automate processes and streamline operations.

• storm's Intelligent Automation & AI feature utilizes advanced algorithms to analyze customer interactions and automatically route them to the most appropriate agent or department.
• It can also assist agents by providing relevant information and suggestions in real-time, improving efficiency and accuracy.
• Moreover, storm's AI capabilities can predict customer behavior, allowing organizations to proactively address issues and enhance overall satisfaction.

Feature 2: Contact Center Workforce Engagement Management

Contact Center Workforce Engagement Management on storm is designed to optimize agent performance, enhance workforce engagement, and ensure operational excellence.

• With this feature, supervisors can track key performance metrics in real-time, monitor agent activity, and provide immediate feedback or coaching.
• storm's Workforce Engagement Management also includes scheduling tools that help align agent availability with customer demand, maximizing operational efficiency.
• Additionally, it offers performance analytics and reporting capabilities to identify trends, improve processes, and drive continuous improvement.

Feature 3: Customer Data Platform

The Customer Data Platform feature on storm consolidates customer information from various touchpoints into a centralized database, enabling organizations to gain a comprehensive view of each customer.

• storm's Customer Data Platform collects and organizes data from interactions across multiple channels, including phone, email, chat, and social media.
• It creates unified customer profiles that contain historical interactions, preferences, and demographics, facilitating personalized and targeted communication.
• Moreover, the platform's data management tools ensure data accuracy, integrity, and compliance with regulatory requirements.

Feature 4: Integrations

storm's Integrations feature allows seamless integration with other systems and applications, enabling organizations to leverage existing infrastructure and enhance functionality.

• By integrating storm with CRM platforms, ERP systems, or third-party applications, organizations can synchronize data, streamline processes, and improve overall efficiency.
• The platform offers a range of APIs and connectors that simplify the integration process, making it easy to connect storm with various technologies.
• Moreover, storm's integrations allow for bi-directional data flow, ensuring consistency and accuracy across systems.

How to Use storm?

• Visit the storm homepage at Content Guru's website.
• Click on 'Products' in the main navigation menu.
• Select 'Customer Experience' to access storm®.

• Click on the 'Book a Demo' button on the storm® product page.
• Fill out the required details in the form: name, email, company, and phone number.
• Submit the form and await an email confirmation from storm®.

• Click on the link provided in the email confirmation from storm®.
• Enter your email address and password to log in.
• Navigate to the dashboard to start using storm®.

• In the storm® dashboard, click on 'Contact Center' to open the configuration options.
• Select 'Channels' to add and configure different communication channels such as voice, email, chat, and social media.
• Click on 'Save' to apply the configurations.

• Go to the 'Intelligent Automation & AI' section on storm®.
• Select 'Automated Workflows' to create custom workflows for handling customer interactions.
• Drag and drop different action blocks to build your workflow and click 'Save' when done.

• Navigate to the 'Workforce Engagement Management' area in storm®.
• Click on 'Scheduling' to set intelligent scheduling for your agents.
• Configure the working hours, breaks, and shifts according to your needs, then click 'Save'.

• Go to the 'Customer Data Platform' section on storm®.
• Click on 'Integrations' to connect storm® with your existing CRM systems.
• Follow the guided prompts to complete the integration and click 'Save' when done.

• Open the 'Security and Compliance' section in storm®.
• Review the security features and compliance options.
• Activate the necessary security protocols, such as data encryption and multi-factor authentication, and click 'Save'.

• In storm®, navigate to the 'Analytics and Reporting' section.
• Select the metrics and KPIs you want to monitor from the dashboard.
• Generate and schedule reports to be sent to your email or download them directly.

storm Frequently Asked Questions