Anecdote

What is Anecdote?

Anecdote is a game-changer for Product, Customer Experience, and Engineering teams looking to analyze customer feedback with precision and accuracy. With its AI-powered bug detection, real-time Slack alerts, and NLP feedback clustering, Anecdote provides unmatched insights from over 65 feedback sources. The ability to uncover critical issues and bugs from customer reviews sets Anecdote apart, making it a must-have tool for any customer-centric company.

Anecdote's Natural Language Processing Engine ensures that your feedback is tagged with unmatched precision, allowing for accurate clusters and insights to be extracted from customer feedback. The platform integrates with 65+ feedback sources, providing real-time alerts sent straight to your Slack channels or team email addresses. With the ability to reduce churn, support tickets, and bug resolution time, Anecdote offers a comprehensive solution for analyzing customer sentiment and improving overall product experience.

Join Uber, Grubhub, and Dropbox in scaling your customer experience strategy with Anecdote. The platform's semantic search tool allows for instant data discovery, while its NLP engine analyzes survey responses and customer feedback to reveal key themes and trends. Anecdote's secure on-prem processing guarantees the safety of customer data, giving you peace of mind when analyzing valuable feedback. Start your free trial today and unlock the full potential of your customer feedback with Anecdote.

Anecdote Features

Customer Feedback Analytics Hub

Anecdote is a Customer Feedback Analytics Hub that helps product and CX teams uncover valuable insights from customer feedback. This feature allows users to analyze feedback from various sources such as surveys, review sites, community forums, and social channels.

• Anecdote uses Automated AI Tagging to detect bugs from customer reviews. It also offers Precision NLP feedback clustering to categorize feedback effectively. Users can ask direct questions about their feedback through the Chat feature.
• The platform also provides Competitor Analysis functionality to analyze feedback from competitors. Real-time feedback alerts are sent to users via email and Slack through the Notify Me feature. Anecdote also offers Survey Analysis & Q&A, where NPS, CSAT, and survey responses are analyzed to reveal insights.

Integration with 65+ Sources

Anecdote seamlessly integrates with over 65 feedback sources, making it a comprehensive tool for analyzing customer feedback. This feature enhances the platform's ability to gather insights from a wide range of sources.

• Users can connect their tech stack with Anecdote, enabling feedback alerts to be sent directly to team members via Slack. The platform's ROI includes a reduction in churn, support tickets, and faster bug resolution times.
• The integration with multiple sources allows users to analyze feedback in various languages including English, Arabic, Spanish, Portuguese, Chinese, and more. This widens the scope of understanding customer feedback.

Data Security

Anecdote prioritizes data security, ensuring that customer data is protected at all times. The platform is SOC 2 certified and employs strict security practices to safeguard user information.

• Data is encrypted both in transit and at rest, with zero-trust access controls across the cloud infrastructure. Anecdote also undertakes regular third-party penetration tests and audits to validate its security measures.
• The platform offers on-premise data processing to provide users with greater security and control over their data. Customer data is stored in encrypted S3 buckets and Elastic Search for added protection.

How to Use Anecdote?

• Visit the Anecdote website and click on 'Get Started' or 'Request Demo' to begin.
• Create an account by entering your company details, email, and other required information.
• Confirm your email address by clicking the verification link sent to your inbox.

• Log in to your Anecdote account.
• Navigate to the 'Integrations' section in your dashboard.
• Select the feedback sources you want to connect (e.g., App Store reviews, surveys, social media channels).
• Follow the prompts to grant Anecdote access to these sources.

• Go to the 'Notify Me' section in the Anecdote dashboard.
• Set up Slack or email notifications by entering the appropriate channels or email addresses.
• Define the frequency and search terms for your alerts (e.g., bugs, UX issues).
• Save your settings to start receiving real-time feedback alerts.

• Access the 'Analysis' section from the Anecdote main menu.
• Select 'Automated AI Tagging' to see initial tags assigned by Anecdote’s NLP engine.
• Review and adjust tags if necessary to fit your custom taxonomy.
• Use the clustering feature to group similar feedback and identify recurring themes.

• Navigate to the 'Competitor Analysis' section within Anecdote.
• Enter your competitor's information and the feedback sources to be analyzed.
• Review the generated insights to understand your competitor's strengths and weaknesses.
• Use this information to refine your own product and customer experience strategies.

• Go to the 'Semantic Search' section on Anecdote.
• Enter keywords related to the insights you’re looking for (e.g., feature requests, common complaints).
• Browse through the filtered feedback to gather data for product research and hypothesis validation.
• Export or save the search results for further analysis.

• Access the 'Survey Analysis & Q&A' section in Anecdote.
• Upload your survey data or connect it through an integration.
• Use Anecdote’s NLP engine to cluster and analyze your CSAT, NPS, and other survey responses.
• Review the identified themes and trends to understand customer sentiment and key pain points.

• Verify that your data is encrypted both in transit and at rest by checking the security settings in Anecdote.
• Ensure that Anecdote's zero-trust access controls are in place by reviewing your account settings.
• Regularly audit and update your security configurations to comply with your company’s data security policies.

Anecdote Frequently Asked Questions